Publications

Reports
Social software for co-creation in Living Labs – experiences and solutions | SINTEF report, 2013
In this report we present our experiences from seven cases using the RECORD online Living Lab. We also present a mobile-enabled version of our Living Lab solution (from the SociaLL research project).

Social software for co-creation in Living Labs – lessons learnt | SINTEF report, 2012
This report contains a detailed overview of the online Living Lab, and describes two cases where the Living Lab has been used to gather design feedback (from the SociaLL research project).

Initial framework for understanding social software for co-creation in Living Labs | SINTEF report, 2011
This report provides a basis for understanding how social software can be used to involve users in Living Lab innovation processes (from the SociaLL research project).


Scientific papers
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations | Interacting with Computers, 2015
Lessons learnt on social design feedback from four cases of ICT innovation and development.

Service futures: What is expected from
customer care? | ServDes international conference on service design and innovation, 2014

Insight into customers preferences and expectations for customer care. Data gathered through the RECORD online Living Lab.

Social design feedback: evaluations with users in online ad-hoc groups | Human-centric Computing and Information Sciences, 2013
Experiences with social design feedback as a method for online involvement of users.

Capturing users’ feedback on early concepts in service innovation | Proceedings of ISM 2012
An online Living Lab case where users were involved in service innovation for a Norwegian telecom provider.

Online applications for user involvement in Living Lab innovation processes: An initial framework | Proceedings of e-Society 2012
A paper presenting a range of online applications for user involvement in innovation and development, including the RECORD Living Lab, and discussing these according to a presented framework.

Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases | Advances in Human-Computer Interaction, 2010
This paper presents the findings from four cases conducted as pilots for the RECORD Living Lab in 2008, where users gave design feedback through online questionnaires as the online RECORD environment was not yet in operation.

Co-Creation through User Feedback in an Online Living Lab: A Case Example | Proceedings of ODS2009
An early paper on user involvement two studies conducted in 2007 as pilots for the RECORD Living Lab, where users gave design feedback through online questionnaires as the online RECORD environment was not yet in operation.

Towards a Living Lab For Development of Online Community Services | The Electronic Journal for Virtual Organizations and Networks, 2008
A journal paper from 2008 describing the motivation and initial set-up for the RECORD online Living Lab.

Living Labs for Innovation and Development of Information and Communication Technology: A Literature Review | The Electronic Journal for Virtual Organizations and Networks, 2008
A Living Lab literature review conducted as part of establishing the RECORD online Living Lab. Provides an overview how the Living Lab tradition has evolved, and how the Living Lab concept currently is interpreted.

RECORD online Living Lab

The RECORD online Living Lab is administered by SINTEF, an independent Norwegian research organization.

Living Labs is one of the key research areas of the SINTEF HCI-group

The RECORD online Living Lab was developed as part of the RECORD (2007-10) research project.


CONTACT

Main contact person for the RECORD online Living Lab:

Asbjørn Følstad, senior researcher, SINTEF
E-mail: asf(at)sintef.no
Phone: (+47) 93293013