Blog Archives

Design feedback through an online social platform

In the the RECORD online Living Lab, we gather user design feedback to be applied in development and innovation processes. In a paper acccepted for publication in the journal Interacting with Computers, we present our experiences from gathering such design

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Service futures: What is expected from customer care?

Feedback from service customers, gathered through the RECORD online Living Lab, was presented in a paper at the ServDes 2014 conference for service design and innovation. In the paper, we show that while customers tend to highlight acts of friendliness

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RECORD online Living Lab

The RECORD online Living Lab is administered by SINTEF, an independent Norwegian research organization.

Living Labs is one of the key research areas of the SINTEF HCI-group

The RECORD online Living Lab was developed as part of the RECORD (2007-10) research project.


Main contact person for the RECORD online Living Lab:

Asbjørn Følstad, senior researcher, SINTEF
E-mail: asf(at)
Phone: (+47) 93293013