In the the RECORD online Living Lab, we gather user design feedback to be applied in development and innovation processes. In a paper acccepted for publication in the journal Interacting with Computers, we present our experiences from gathering such design feedback.
The presented expereices are based on four cases, including data collection from participating users and from development team representatives. From the perspective of developmetn team representatives, design feedback from users was seen as it provides insight into users’ needs and competencies, input into decision-making in the development process, and help to come up with new ideas. The users reported that they appreciate to contribute with design feedback, but that they only to a relatively small degree actually utilize the opportunity in the Living Lab to discuss and build on each others’ contributions.
You can find the paper here, but note that reading the paper requires a subscription.