Paper on service innovation and the online Living Lab

ISM 2012 logoFindings from a case study on user involvement in service innovation, conducted in the RECORD online Living Lab was presented in this paper at the international workshop Innovation through Social Media (ISM 2012), Oslo, Norway, December 3, 2012.

The workshop also included a number of other interesting papers on user involvement in Living Lab innovation. More details to be found at the workshop website.

Posted in RECORD online Living Lab
RECORD online Living Lab

The RECORD online Living Lab is administered by SINTEF, an independent Norwegian research organization.

Living Labs is one of the key research areas of the SINTEF HCI-group

The RECORD online Living Lab was developed as part of the RECORD (2007-10) research project.


Main contact person for the RECORD online Living Lab:

Asbjørn Følstad, senior researcher, SINTEF
E-mail: asf(at)
Phone: (+47) 93293013